One-Year Anniversary: Our Future as a Social Enterprise

I’d like to share a few thoughts about the future of this firm.

A Whirlwind First Year

C.R. Peterson Consulting was formed last year when I was laid off from my position as Director of Consulting at Ride Connection here in Portland, OR. At the time, I formed the company out of necessity: I had clients who needed me to finish work and a family to feed. That was exactly a year ago today.
Continue Reading

Visualizing Human Service Transportation

Visualizing Human Service Transportation Trip Data in Time and Space

When demanding a more efficient public transportation system, Elected officials often talk of witnessing multiple paratransit or other accessible vehicles lined up on the curb in front of the Hospital, each picking up or dropping off a single passenger. The assumption that many elected leaders have is that vehicle capacity could be used more effectively if more customers were grouped. For years this has been the rationale behind major federal and state initiatives to improve coordination of human-service transportation programs. Indeed, much of my professional career has focused on implementing programs that improve coordination of limited transportation resources.

Continue Reading

Warm Referrals

Providing customers with a one-call experience can be as simple as implementing a warm referral procedure for transferring calls.


This week I’m writing about something that has been on my mind for a while: lower-tech (relatively) alternatives that build one-call infrastructure for non-drivers looking for transportation options.  I’m assuming most of my readers know what I mean by “one-call.” For those who don’t, CTAA provides a helpful primer on the “one-call/one-click” concept. The basic idea is to provide a one-stop shopping experience for customers who are looking for a ride.

Continue Reading

Gentrification and transportation equity: A look at recent trends in four U.S. Cities

Poster Session at the 92nd annual meeting of the Transportation Research Board

Using 2010 Census and 2005 – 2009 American Community Survey data I studied the changing concentration of seniors and people with low incomes relative to their distance from the central business district in four major metropolitan areas.  I selected cities with new light rail systems and tried to cover a cross-section of geographic regions across the lower 48 states.  The cities I selected were Portland, Oregon, Salt Lake City, Utah, Dallas, Texas, and Charlotte, North Carolina. My paper was accepted for a poster session during this year’s annual meeting of the Transportation Research Board.  The full poster is available at the link below.

Continue Reading