I’d like to share a few thoughts about the future of this firm.
A Whirlwind First Year
C.R. Peterson Consulting was formed last year when I was laid off from my position as Director of Consulting at Ride Connection here in Portland, OR. At the time, I formed the company out of necessity: I had clients who needed me to finish work and a family to feed. That was exactly a year ago today.
Visualizing Human Service Transportation Trip Data in Time and Space
When demanding a more efficient public transportation system, Elected officials often talk of witnessing multiple paratransit or other accessible vehicles lined up on the curb in front of the Hospital, each picking up or dropping off a single passenger. The assumption that many elected leaders have is that vehicle capacity could be used more effectively if more customers were grouped. For years this has been the rationale behind major federal and state initiatives to improve coordination of human-service transportation programs. Indeed, much of my professional career has focused on implementing programs that improve coordination of limited transportation resources.
Providing customers with a one-call experience can be as simple as implementing a warm referral procedure for transferring calls.
This week I’m writing about something that has been on my mind for a while: lower-tech (relatively) alternatives that build one-call infrastructure for non-drivers looking for transportation options. I’m assuming most of my readers know what I mean by “one-call.” For those who don’t, CTAA provides a helpful primer on the “one-call/one-click” concept. The basic idea is to provide a one-stop shopping experience for customers who are looking for a ride.